Terms

Updated 5 October 2026

These terms cover the closet.ai app and website. By using closet.ai you agree to them. Our privacy page says what we keep about you.

What closet.ai is

closet.ai shows what Lebanon’s fashion stores sell, in one place. With the Miranda plan, our shopper (software, with a person from closet.ai stepping in when needed) places orders for you on the stores’ own websites. closet.ai isn’t a store, and isn’t affiliated with the stores it shows. The app is offered in Lebanon only.

Prices and stock

Names, prices, sizes and stock come from the stores’ websites and are refreshed every day, so they can be out of date. The store’s price at the moment of ordering is the one that counts. If a piece is sold out, your shopper does what you chose when you confirmed: cancel that store’s order, or order the rest.

Orders placed for you

• When you tap Order for me and confirm, you ask your shopper to place the order in your name, to the address you chose, at each store in your bag.
• Each order is between you and the store, on the store’s own terms. The store, not closet.ai, sells you the pieces and delivers them.
• You pay the store’s courier in cash on delivery. closet.ai never takes payment for your orders.
• Before your first order, you check your mobile number once on WhatsApp. Only Lebanese mobile numbers (+961) are accepted.
• Some orders wait for a person at closet.ai to look at them before they’re placed, for example very large orders or many orders in a short time. We can decline an order we think is a mistake or abuse.
• Please only order what you mean to receive and pay for. Refusing deliveries, fake details or ordering for someone without their consent can get your account blocked.

Returns, refunds and cancellations

Returns, exchanges and refunds are handled with the store, under its own policy. closet.ai keeps the store’s receipt and confirmation in the app so you have them when you need them. If a store cancels an order, we tell you in the app. We can’t promise that a store will accept, deliver or keep an order.

Plans

Emily is free. Andrea and Miranda are monthly subscriptions bought through Apple. They renew each month until you cancel, and you cancel or manage them in your iPhone’s Settings › Apple ID › Subscriptions. Refunds for subscriptions are handled by Apple. Features marked as not ready yet can’t be used until they are.

Your account

You sign in with Apple and keep your details accurate. Your shopper creates store accounts in your name to place your orders; you can ask us for those accounts’ details. You can download your data or delete your account at any time in Me.

Fair use

Don’t misuse closet.ai: no automated use of the app or our servers, no attempts to break or get around its checks, and no use that harms the stores, their couriers or other people. We can suspend or close accounts that do.

Our responsibility

We work to place every order exactly as you confirmed it, and we fix our own mistakes. closet.ai is offered as it is: we can’t guarantee it’s always available or error-free, and we aren’t responsible for what the stores or their couriers do. Nothing here takes away rights you have under Lebanese law.

Changes

We may update these terms. When the change matters, we’ll tell you in the app before it applies.

Help

In the app, Me › Help opens WhatsApp to closet.ai’s support (+961 81 511 232). You can also write to hello@closet.ai.